Required Documents and Procedure for Physiotherapy and Osteopathy

​PHYSIOTHERAPY

3 Steps to follow​ to request authorization for Treatment​:


 1.Obtaining the Verordnung,​ (authorization document)​ 

 2. Convalidating the Verordnung, (Bewilligung) 

 3. ​Submitting the referred document together with the Physiotherapist´s invoice 


 Step 1: 

 To protect the patient, Austrian legislation requires that the patient follows a protocol required by law: you must ask for a medical referral called VERORDNUNG. Without this Document, I am NOT ALLOWED to treat.

  The document can be issued by any Doctor, among others:

 HAUSARTZ - Family Doctor

 INTERNIST- Internal Medical Doctor

 ORTHOPÄDE- Orthopedic Surgeon

 Sometimes, you have to insist, because they might not know the precise procedures to issue this document. The Insurance company reimburses for a limited amount of the treatment. You must inquire directly with them to learn your specific situation.

 Step 2: 

 ACTUALLY, DUE TO THE PANDEMIC SITUATION,  SOME KRANKENKASSE,  ( Social

 Security Administration) DON'T REQUIRE THIS STEP: FOR FURTHER INFORMATION ,

 PLEASE CONTACT YOUR KRANKENKASSA.

 

 To obtain a partial refund, you need a Bewilligung, (authorization), this is a document stamped and signed by the administrator in charge.

 These are the instructions issued by the ÖKK, (the former WGKK among others), if you have another insurance, please contact them:

  - In person:

In the social security administration office:

 https://www.gesundheitskasse.at/cdscontent/?contentid=10007.837604&portal=oegkw

  - Online:

   https://www.sozialversicherung.gv.at/formgen/?contentid=10007.837570&portal=oegkwportal&layout=withNav  (only in German)

  - By post:

Österreichische Gesundheitskasse Medizinischer Dienst

 Wienerbergstraße 15-19

 1100 Wien.

  - By fax:

    +43 5 0766-113581

- Via email:

  office.md@oegk.at

 Once the authorization is obtained, the treatment must start within a month from the issue date. The treatments must be completed within three months, yet they can be stretched until the end of the next trimester.  Please keep the original documents for a minimum of three years.

 Step 3: 

 Once you have finished  the treatments, you must send the Documents to the Insurance company:

 You need the VERORDNUNG, with the BEWILLIGUNG and the physiotherapist invoice.

 The invoice for the total of the treatments will be issued at the end of all agreed sessions. If you need or prefer an invoice after each treatment, you must request it. Regardless of the number of  treatments assigned, they do not have to be all completed. Some patients need further treatments, while others require less.

 -Online:

(You need the Handy Signatur,  access per cell phone)

  https://www.gesundheitskasse.at/cdscontent/?contentid=10007.837575&portal=oegkwportal%20Form:%20%20https://www.gesundheitskasse.at/cdscontent/?contentid=10007.837467&portal=oegkwportal

- In person or by post:

 Österreichische Gesundheitskasse Wahlarzthilfe 

Wienerbergstraße  15-19

 1100 Wien

 OSTEOPATHY

To protect the patient, Austrian legislation requires that the patient follows a protocol required by law: you must ask for a medical referral called VERORDNUNG. Without this Document, I am NOT ALLOWED to treat.

 The document can be issued by any doctor, among others:

  HAUSARTZ - Family Doctor

 INTERNIST- Internal Medical Doctor

 ORTHOPÄDE- Orthopedic Surgeon

 Sometimes, you have to insist, because they might not know the precise procedures to issue this document. The Insurance company reimburses for a limited amount of the treatment. You must inquire directly with them to learn your specific situation.

The Social Insurance does NOT reimburse Osteopathic treatments: